Privacy Policy

1. Introduction and Contact

1.1. This Privacy Policy explains how Proxellor collects, uses, stores, and protects your personal data when you use our 4G and 5G mobile proxy services, website, and dashboard, and you can contact us at any time regarding your data privacy at support@proxellor.com.

2. Data Collection

2.1. We collect essential personal data to operate our service, including your email address and payment details processed securely through our third-party payment gateways (Stripe and NOWPayments), as well as technical data such as your original IP address, authentication logs, and connection timestamps.

3. Data Retention and Security

3.1. To maintain the security and integrity of our proxy infrastructure, prevent fraud, and comply with legal obligations regarding illegal activities, we retain connection logs, IP addresses, and timestamps for a strict period of 365 days. After this 365-day retention period, these specific connection logs are automatically and securely deleted from our servers.

4. Data Sharing

4.1. We do not sell your personal data to third parties under any circumstances, but we share necessary information with trusted service providers, such as our payment processors and cloud hosting facilities, strictly for the purpose of delivering the Proxellor service to you.

5. User Rights

5.1. You have the right to request access to your personal data, ask for corrections to inaccurate information, request the erasure of your data under certain conditions, and restrict specific processing activities, all of which can be exercised by contacting us directly at support@proxellor.com.